Refund Policy

1. Plans in brief

• Pro Monthly — 15 USD/month: renews monthly until cancelled.
• Pro Yearly — 12 USD/month billed yearly: renews yearly until cancelled. Billed as one annual charge (saves ~20% vs monthly).
• Prices are shown at /pricing and exclude taxes (VAT/GST/sales tax) where applicable. Subscriptions are processed through Clerk Billing and its payment provider.

2. Cancel anytime

• Open your account menu → Billing (Clerk user profile) and choose Cancel. No email, chat, or retention flow is required.
• Cancellation takes effect at the end of the current billing period. You keep full Pro access — all components, templates, and drops — until then, then drop to the free Starter plan automatically.
• Switching between Monthly and Yearly is handled as a plan change in the same portal; the new price applies from the next cycle unless Clerk shows otherwise at checkout.

3. Refunds

• Standard rule: subscriptions are non-refundable mid-cycle and not prorated, because Pro unlocks immediately downloadable code and templates. Cancel stops the next charge.
• Exceptions we honor: duplicate charges, billing errors, charges after a timely cancellation, or extended service outages that prevented Pro use. Email thommysart@gmail.com within 30 days with your account email and invoice date — valid exception refunds go to the original payment method.
• Failed payments: if a renewal fails, Clerk retries and notifies you; Pro may pause until payment succeeds. No refund is due for lapsed access caused by failed payment after notice.
• Chargebacks: please contact us first — most billing mistakes are fixed within days. Unresolved chargebacks may lead to account suspension for fraud prevention.

4. EU/UK withdrawal rights

EU and UK consumers normally have 14 days to withdraw from a digital purchase. Because Pro grants immediate access to downloadable digital content, you expressly consent to immediate performance and acknowledge you lose the withdrawal right once access starts — to the extent the law allows. Where the right still applies (for example you never accessed Pro content), contact us within 14 days of purchase for a full refund. Nothing here limits mandatory consumer or warranty rights.

5. Price changes and taxes

Prices may change for new purchases with notice on the pricing page. Renewal price changes for existing subscribers are announced in advance (typically 30 days) by email or in-product notice — cancel before renewal if you disagree. Invoices and tax treatment are issued by the billing provider; business customers should submit valid VAT/GST IDs in the portal where supported.

6. How to get help

Billing question, wrong plan, student/hardship case, or procurement paperwork? Email thommysart@gmail.com from your account email with the subject "Billing" and include the charge date and last 4 digits if available. We aim to reply within 2 business days. Related reading: Terms of Service and Pricing.